Returns & Refunds

MORDARO products are made to order. Review the product details, color, delivery address, and Size Guide before purchasing.

Change of mind and sizing

Except where required by law, we do not accept returns or exchanges for change of mind, an incorrectly selected size or color, or an address entered incorrectly by the customer. We also cannot accept items that have been worn, washed, altered, stained, or damaged after delivery.

Damaged, defective, misprinted, or incorrect items

Contact us within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label. After review, we may provide a replacement or refund, including any remedy required by applicable law.

Authorization is required

Do not mail an item to the address on the shipping label or return it without authorization. If a physical return is required, we will provide written instructions and the correct destination for that order.

Cancellations and changes

Contact us as soon as possible. Because production can begin quickly, cancellation and changes to the address, size, color, or design are not guaranteed after an order is submitted.

Refund timing

Approved refunds are issued to the original payment method. Allow 3–10 business days after we process the refund for your bank or card issuer to post it.

Email ZionCruz3374@outlook.com and include your order number.